Intelli-Hood FAQs
There are several connections that go to a Intelli-Hood system. It is important to verify that all the cables are shielded and tight with no corrosion. Watch this how-to video about cable connections.
Each optic sensor has a dedicated Air Purge Unit that supplies positive air pressure from the optic enclosure to help reduce any grease or dirt accumulation on the optic lens. The system also performs a daily calibration to adjust the optic sensitivity based on the level of cleanliness. If the optic lens gets too dirty, the system will visually alert the user to clean the optic lens. This video provides an overview about the system’s optic sensors, as well as troubleshooting tips.
First, we encourage you to take a look at our resource page and how-to videos. If you need further assistance, please contact us at 877.477.4190 or submit a request to our technical support team.
The Intelli‐Hood optic sensors should be cleaned periodically. In applications with high amounts of grease, they will need more frequent cleaning. To clean, wipe the lens of the optic circuit board with a soft, moist cloth to remove grease.
Temperature sensors rarely need to be cleaned and can be maintenance-free in some applications. To clean, wipe the temperature probe with a moist cloth to remove grease.
Watch this how-to video for an overview of Intelli-Hood maintenance and cleaning.
After Intelli-Hood is installed, we will train your staff on its operation and ongoing maintenance. In reality, there will be virtually no impact to your operations considering the intelligence of the system. For a detailed guide to operation and maintenance, please see our O&M manual on our resources page or view our how-to videos.
If you’re interested in validating your energy savings, we have three tiers of services for monitoring:
1) Remote Connectivity – We can program your Intelli-Hood system to “phone home” to our online Intelli-Hood portal, where you will be given a login to view and download performance reports on an as-needed basis. The system can be connected wirelessly or by a hard-wired Ethernet cord. You will also be notified of any system alerts by an automated email.
2) Premium Monitoring Service – Let us monitor and report on your energy savings for you. We can be the proactive watchdog of your systems’ performance.
3) Preventative Maintenance Agreements – We’ll perform a health check, retrain kitchen staff and perform ongoing maintenance on the system to keep your energy savings at peak performance.