Meet Jason O’Connell, Intelli-Hood Technical Support Specialist


Author: Allison Sternad –

Jason has been with Melink’s technical support team for 2 and a half years. If you have ever called in with a question or need help troubleshooting for Intelli-Hood, Jason may have been the man on the other side of the phone! He has a passion for solving problems and learning more about every person he helps.

Business Unit and Job Title

Intelli-Hood Technical Support

What does your job entail?

Fielding calls and emails from sites which employ one or multiple versions of our Intelli-Hood system. I help to troubleshoot and in most cases can either repair remotely or diagnose the issue and supply the appropriate parts to rectify the issue.

What is your personal philosophy?

Work smarter… not harder.

 What did you do before coming to Melink?

Field Service Engineer – Extremity MRI

What is your favorite aspect of working at Melink?

People. The ones I work with and the ones I help.

What do you like to do in your time off?

Spend time with my family and work on my MINI.

Tell us something that might surprise us about you.

I love sci-fi and horror movies and listen to EDM when I’m in a bad mood

What are you most proud of?

My son. I never thought I would actually be a father until I was. Now he is the most important thing in my life and I will move heaven and earth to make sure he is taken care of and knows he is loved.

What are your hopes for our industry?

My hope is that everyone wakes up and realizes how much in their lives is truly wasteful. So many products we use every day are sold in containers that cannot be degraded yet we throw them away and they get to fill a giant hole in some landfill. Reduce the products we buy that use these containers, reuse the containers for other purposes or recycle the container appropriately.

Motto or personal mantra?

Love yourself because being loved starts inside. If you CAN’T love yourself, you need to rethink where you are or what you are doing.

Authored By: Allison Sternad

Allison Sternad is the marketing manager at Melink Corporation. Allison manages all Melink's content and connects readers with key subject matter experts to deliver helpful, education on geothermal HVAC, kitchen hood ventilation controls, and HVAC testing and balancing. She can be reached at [email protected]