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The Case for Commissioning

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How third-party commissioning agents can improve building construction.

Over the last three decades, I worked with thousands of buildings and witnessed firsthand a critical issue in the building industry: Construction Quality. Serious building deficiencies are shockingly common.

These flaws are born from a construction event — not only in new construction but remodels and simple equipment replacements as well. The prevalence of quality deficiency in all building types: big and small, simple and complex, commercial and residential; is on the rise.  Retail, restaurant, office, grocery, lodging, education, warehouse, data center, healthcare… none are immune.

As a result, we have buildings with:

  • Unhealthy and uncomfortable indoor environments
  • High energy use
  • Soaring repair and maintenance costs

Causes of Poor Construction Quality

I observed four key root causes of poor construction quality:

  1. Pressure on time and money – As a society, we want things faster and cheaper, and buildings are no exception. This constricts construction teams, forcing errors and cut corners. Important design elements are ignored or intentionally removed from scopes of work.
  2. Scarcity of skilled labor – The skilled labor shortage is a national challenge and is worsening. Because of this, people are installing building systems without proper training and experience. Even when intentions are good, mistakes happen.
  3. Lack of integrity – Sadly, personal character and ethics are undervalued by many. Frequently I see contractor reports claiming certain tasks were complete but, upon inspection, were found incomplete… A construction checklist indicating the presence of important equipment accessories that are missing, a balance report showing airflow set to design while the necessary components are not installed, the list goes on. Much of the construction process is invisible to building owners and thus ripe for dishonesty.
  4. Absence of accountability – The vast majority of construction issues are being overlooked. When they are caught, they are not being pursued to a successful resolution. This problem is exacerbated for chain building owners trying to manage dozens, if not hundreds, of projects at once. They are unable to keep up, and their level of oversight diminishes.

Commissioning: How to Improve Construction Quality

So, what can be done? Give construction contractors more time and money to do their job and, though that may help, that doesn’t ensure success. The skilled labor shortage is a long-term problem and will not be solved any time soon. We can and should associate with those who have integrity, but we must verify that our trust in them is justified.

What can we do immediately? We can improve construction quality, provide accountability by auditing, and inspect the construction process. In other words, we can commission the building.

Independent commissioning agents work alongside the design and construction teams, objectively checking things along the way. However, they do not replace those teams or their responsibilities. The commissioning agents examine particular details of the building systems and determine how those systems work together. Experienced and diligent commissioning agents uncover construction deficiencies and work with the appropriate contractors to appropriately resolve issues.

Without accountability built into our construction processes, (AKA commissioning) the quality of buildings will only continue to worsen.

Melink offers commissioning services. Contact us to learn more.

‘Hire a Veteran Day’ is Every Day at Melink

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July 25 is National Hire a Veteran Day. At Melink Corporation, we have veterans at nearly every level of our business, and we make hiring veterans a priority year-round.

Currently, there are 12 military veterans in the Melink family. Four are in leadership roles and eight serve in roles ranging from sales to field service, via Melink’s national network of technicians. In total, veterans comprise approximately 12% of Melink Employee-Owners.

National Hire a Veteran Day - Statistics for Melink's military veteran employees

We have found that our military veterans are loyal, hardworking, and have a strong sense of integrity. They bring a different perspective on life, leadership, and hard work. Hiring and employing veterans offers Melink a chance to support those that have given so much for our country. It is a mutually beneficial relationship, and our veterans’ military values easily translate to Melink’s core values.

How We Hire Veterans

To help us get matched with veterans, we work with a couple recruiting firms. Originally, we started working with the firms to find the right type of candidate to fill the challenging role of a Melink Field Service Technician.

For this role, veterans seem to be a natural fit and are drawn to the position. The role requires travel, a self-reliant work ethic, and adherence to a specific code of conduct. Plus, a technician is often away from his or her family for an extended amount of time.

For me, hiring veterans is rewarding on several different levels. I feel that we understand the capabilities of these individuals and that we can translate their military experience into the civilian job market.

Due to several of us in the leadership team are veterans ourselves, we have a unique advantage when hiring veteran talent. We truly enjoy the chance to provide opportunities to those who have also sacrificed and taken up the call to serve our nation.

Meet Our Veterans

We are proud of our veterans and stand by them:

Army

Jon Sawyer

Matt Meyer

Mark Goodhind

 

Melink Navy veterans
Navy

Schyler Forcier

Jason Eckel

Air Force

Jonathan Perry

Ralph Conti

Eric Kelly

Kent Edmonds

Marines

Michael Berry

Larry Moore

Derrick Prince

International Women in Engineering Day

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Now in its seventh year, International Women in Engineering Day (INWED) is celebrated annually on June 23. The day celebrates the accomplishments of women engineers and raises awareness of career opportunities.

Currently, Melink Corporation employs four female engineers.

“Our goal is to enrich and strengthen our teams with a more diverse workforce that can lead to better innovation and effective leadership, while improving our company’s overall performance,” said Angela Bradley, Melink Corporation’s Director of Human Resources.

Meet Melink’s women in engineering…

Sarah Evans

Embedded Software Engineer

Degree: BS Computer Engineering

As an engineer at Melink, my job is to take the ideas for what we want PositiV® or Intelli-Hood® to do and implement them. Since I started working at Melink, my main focus has been on PositiV, our building health monitor system. My work includes programming the PositiV devices, maintaining an application for setting up the devices, collecting and analyzing data, and testing. While all these tasks involve software development, each problem is unique and can require a number of different solutions. Essentially, my day-to-day includes solving puzzles, which I really enjoy.

Krysta Kincaid

Sales Engineer

Degree: BS Industrial and Systems Engineering

My day-to-day in sales at Melink is not necessarily predictable, and for that I am grateful. I support the sales team by creating test and balance proposals and managing projects for new customers. The majority of my time is spent evaluating mechanical plans and developing potential scopes to create proposals for prospective customers. When we win the project or program, I run point with the end customer and site contacts. This includes reviewing the contract, scheduling our technician with the jobsite, securing rental equipment, communicating with our technician on site, distributing any necessary information to the customer in real time, and ensuring the customer gets the final report. I will then help answer any questions the customer has about the findings. In my role, I collaborate with almost the entire sales, national account, and network leadership teams on a daily basis. I truly enjoy the human interaction with my colleagues, as well as our customers. At the end of the day, all of our efforts at Melink go toward trying to save the environment, and that gets me out of bed every morning.

Katherine Moeller

Quality Assurance Engineer

Degree: BS Industrial and Systems Engineering

My role in quality assurance is to ensure that the products Melink produces, as well as our internal processes used to create those products, function properly and efficiently. Daily, my role can vary from creating process documentation to testing firmware to verifying data accuracy. I help connect what is created by the product development team to something that can be replicated easily by our production team. I support the production team by providing the materials they need to create and test a high-quality product, prior to sending it to the customer. Something I really enjoy about my job is that each day is different and I get to work with multiple stakeholders across the company.

Anna Rusconi

Account Engineer

Degree: BS Mechanical Engineering

My role varies from day to day. When we receive a test & balance quote request from one of our national accounts, I look through the mechanical prints to prepare a quote. The quote covers the scope of work for the visit, as well as the estimated time needed for an on-site technician. Before our technicians visit on site, I make sure they are equipped with all the information they need to successfully complete the job. If the technician has any questions while on site, I work with them and our site contacts to ensure the visit goes as smooth as possible. Once the T&B is completed and the final report is sent to the customer, I will work with the customer to help them understand the information. We provide our customers with an overview of their project data; I work with the National Account Manager to pull data to present to the customers. I really enjoy this position because each day is different, and it is rewarding to help the customers and the internal team. 

About International Women in Engineering Day

INWED was launched in the United Kingdom in 2014. Since then, the day has grown significantly and was recognized by the United Nations Educational, Scientific and Cultural Organization (UNESCO) in 2016.

Top 3 Construction Industry Trends in the U.S.

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A discussion of 2020 construction industry trends.

Have you ever wondered why construction on the interstate near your house has dragged on for the past five years, yet when you come back from a 10-day vacation in the Bahamas, an entire strip mall emerged out of existence since you’ve been gone? Okay, so maybe it takes longer than a fortnight to build an Arby’s but certainly not more than a couple years, like most roads and bridges. There are many differences between horizontal construction (roads) and vertical construction (buildings), but I would like to explore the top three trends in the (vertical) construction industry that have expedited the building process, enabling contractors to build smarter.

#1 Better Planning

It’s no surprise that technology is booming in every industry. Between IoT, cloud computing and artificial intelligence, the effect that big tech has had on construction has opened the doors for many process improvements. The way architects and engineers plan for construction has changed drastically over the past several years. One major improvement has been in their modeling software to incorporate Building Information Modeling (BIM). BIM is a 3-D, model-based process that allows for multi-disciplinary collaboration on a single platform. Succeeding CAD and other 2-D programs, BIM has transformed the way architecture, engineering and construction (AEC) professionals visualize their projects, as well as how they convey them to the client.

construction industry blueprint

#2 Appeal to “Turnkey”

Turnkey solutions are emerging as the best way to streamline operations from planning to install. These can ease the minds of builders who can now better organize workflow knowing that a single product or service can get the job done. With turnkey solutions come project managers who can coordinate with multiple trades to accomplish the packaged scope. This plays particularly well to companies with a diverse product offering who already have a lot of expertise under the same roof. More specialized companies may be left by the wayside as they simply don’t have the resources to furnish a complete product without delegating some of the scope.

#3 More Skilled Labor

From the construction trends I covered above to forecasted industry growth, there is a labor crisis that is getting worse every year. With the emergence of new technology comes the need to educate the labor force to implement these advances without sacrificing quality. Unfortunately, forcing a generation of young adults to pursue trade school rather than college doesn’t happen overnight, so the construction industry has to adapt. Part of the solution comes with self-performing companies who can guarantee quality with the products that they offer. Afterall, who better to install the super high-tech gadget than the company that made it?

Melink offers turnkey options for clean-energy projects. From solar PV installation to DCKV systems to geothermal HVAC, our skilled team is comprised of industry experts. Contact us today to see how we can help on your construction projects.

Melink 2025 Pledge

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Happy Earth Day 2020!  Though we are living through a pandemic that is killing thousands, sickening millions, and affecting billions of jobs, we need to have a vision and purpose beyond this time that gives us hope for a better world.

Earth Day gives us the permission to think big again and to imagine the bold goals we have long supported finally being implemented and realized.  However, since government often lags rather than leads when it comes to the environment, we need individual action more than ever.

Sure, the clean energy movement is well underway.  Countless government, business, and education leaders are investing in solar and wind farms across the United States and around the world. Electric cars and batteries are slowly but surely going mainstream.

But certain headwinds are preventing this clean energy movement from becoming a revolution.  Yes, the current administration is one of them.  And the fossil fuel industry and climate change deniers are another. And, to some extent, so are you and me.

How many of us complain about someone else not doing their part to lead on climate action, and then fail to do so ourselves?  For example, is every one of us buying clean energy from our utility? And is every one of us at least planning to upgrade to an electric car in the future?      

It is in this spirit that I make the Melink 2025 Pledge. Though our company has long been a pioneer and leader in clean energy solutions and Zero-Energy buildings, we have typically allowed our employees to make personal choices that run counter to our mission.

Now that we are an ESOP and every employee is an owner, it is more incumbent than ever for us to walk the talk on our vision and mission. The world already has enough headwinds. But Melink shall continue to lead and live up to its calling even during the hardest times.

Melink 2025 Pledge

  • Every Melink employee-owner shall select the clean power option from his/her utility. (The average monthly cost of doing this is a Starbucks cup of coffee).

 

  • Every Melink employee-owner shall drive an electric car using clean energy. (Our EV incentive, leasing program, and lower market prices should make this possible).

 

  • Melink Corporation shall give everyone five years to transition to this commitment. If there are personal financial reasons preventing this, we will support him/her.

To further leverage this pledge, we ask that other local, regional, and national partners or stakeholders join us.  It’s a small premium to do the right thing, and it’s getting smaller every day.  Let’s create more demand so that in five years it’s cheaper than doing the wrong thing. Like the pandemic and any war, we can only win if we all do our small part. Let’s create a better world for our children and grandchildren — all of us, together.      

Sincerely,

Steve Melink signature

Steve Melink
Chairman & CEO
Melink Corporation

 

A Day in the Life of a Melink Engineer

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Engineers serve a variety of roles at Melink Corporation — application, project, tech support, product design, and field service. In honor of National Engineer Week (Feb 16-22, 2020), Melink employee-owners are sharing what they do. Read along in a day in the life of…

Tom Critchfield
Quality Engineer & Field Service Engineer

I am currently in a dual role at Melink. As a Quality Engineer, I typically wake up early and log on to our internal server to see the Test & Balance queue status. I’ll catch up on emails and have a check-in phone call with the Field Service Manager to see if there is anything urgent from the customer service team or field technicians. The rest of my day consists of reviewing submitted reports, providing feedback to technicians, and planning potential quality assurance audits for the following days or weeks. Depending on the day, I will also be involved in meetings and technician education programs.

Then, as a Field Service Engineer, a large chunk of my time is spent traveling and getting to the various T&B job sites. This includes driving, flying, and speaking with border agents to gain access to Canada. Once on site, I speak with the site superintendent, mechanical contractor, electrical contractor, and anyone else I’ll need to be working with to complete the job. This is followed by data collection and report construction. The rest of the time is just balance completion and finishing the report.

Josh Gerlock
Business Development Manager

With my engineering degree, I have become a technical sales consultant for Melink. I often start my day studying industry news and learning about the latest technology trends that my customers are following. From there, I check for any emails that came in the night before while I was not at work and take care of any pressing replies. Next, I move on to new projects by finalizing proposals and creating an energy analysis. The energy analysis is used to show our potential customers how much energy and money our Intelli-Hood® system can save them. On any given day I could be presenting the analysis to customers through a webinar or over the phone to help make sure they understand everything. Part of the day involves being reactive as well by fielding calls and answering customers’ questions. With products that are very technical, there are plenty of times I do not have all the answers, but I always know where to go to make sure I find them or connect my customers with someone who does. Almost three years in, I am still learning new things, so I am always on my toes!

Anna Rusconi
Account Engineer

The Account Engineer role at Melink varies from day to day from working with the customer to working with the technicians to collecting data analytics.  When we receive a Test & Balance quote request from one of our national accounts, I look through the mechanical prints to prepare a quote. The quote covers the scope of work for the visit, as well as the estimated time needed for an on-site technician. Before our technicians visit on site, I make sure they are equipped with all the information they need to successfully complete the job. If the technician has any questions while on site, I work with them and our site contacts to ensure the visit goes as smooth as possible. Once the T&B is completed and the final report is sent to the customer, I will work with the customer to help them understand the information. 

Also, when we visit customers or have customers visit our office, we provide them with an overview of their project data from the previous years. I work with the National Account Manager to pull data to present to the customers. I really enjoy this position because each day is different, and it is rewarding to help the customers and the internal team. 

Darren Witter
Vice President of Human Resources

Earlier in my career, I applied my engineering education to more “traditional” engineering vocations. These included product development, manufacturing, design, commissioning, and green building construction and operation. These experiences were incredibly valuable, and I enjoyed them immensely. Now, after more than two decades into my profession, I apply my engineering principles and training in other ways. Though different from what I first envisioned as an engineering student, these ways are equally exciting, challenging, and fun! I help fellow Melink employee-owners with career development by providing training on technical concepts, soft skills, company values, and lessons from my personal experience. I meet students and prospective employees and explain our unique company mission and culture, our products and services, and career opportunities.  I provide tours to visitors of Melink’s Zero-Energy headquarters, one of the greenest buildings on the planet, and inspire them to be more sustainable in their lives. I seek ways to improve processes and strengthen our businesses. And, most importantly, I help to care for our greatest asset at Melink… our employees. Years of solving technical problems as an engineer have helped prepare me to now solve business challenges, to guide and mentor others, and to make the world a better place!

Sarah Evans
Embedded Software Engineer

As an engineer at Melink, my job is to take the ideas for what we want PositiV® or Intelli-Hood® to do and implement them. Since I started working at Melink, my main focus has been on PositiV, our building health monitor system. My work includes programming the PositiV devices, maintaining an application for setting up the devices, collecting and analyzing data, and testing. While all these tasks involve software development, each problem is unique and can require a number of different solutions. Essentially, my day-to-day includes solving puzzles, which I really enjoy.

Want to be a Melink engineer? Check out our Careers page.

The Future of the 2020s: Healthy Buildings

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As we enter the Roaring 20s and continue the “What’s next?” conversation surrounding societal, technological, planetary, and human behavioral changes, I think it’s important for us to consider the role of buildings in all these arenas — ideally, healthy buildings.

According to a Navigant Research study in 2018, the global building stock is expected to increase 13% by 2028, and other research estimates the total global building stock will double by 2060. Should these estimates be correct, that’s the equivalent of building an entire New York City every month…for the next 40 years! Consider that growth, combined with research that contributes 40% of greenhouse gas emissions to buildings, and we have a big opportunity in front of us.

On a recent visit to Melink, President and CEO of the U.S. Green Building Council Mahesh Ramanujam highlighted his mission to transform buildings by first focusing on the people inside of them. Considering people spend 90% of their lives inside buildings, the more people associate buildings with human health and personal well-being, the more the conversation for smarter and more efficient buildings can be accelerated.  While Mahesh is a great influence on the advocacy front, Melink is in a great position to offer building owners tangible solutions for tackling these challenges. 

How Melink Innovates Healthy Buildings

Innovation is a core principle at Melink, and 2020 brings about exciting opportunities across all of our products and services to make an impact in the world:

  • Melink PositiV®  is a building health monitor that provides trend data for the key metrics of building pressure, CO2, temperature, and humidity. Negative pressure can lead to a multitude of “Sick Building” syndromes that ultimately lead to decreased employee performance, increased sick days, and unhappy occupants.
  • Melink’s core Test & Balance services ensure that buildings are performing as they were designed to support and protect the occupants.
  • Intelli-Hood® measures the cooking activity at the kitchen hood level to ensure the operator is using only the energy required to exhaust cooking effluent based on the demand, in addition to ensuring enough replacement fresh air is delivered to occupants.
  • Our Solar & Geothermal division is busy working to rapidly scale the adoption of these core building technologies and innovate around barriers to entry. The price of solar continues to decline as efficiencies increase, leading to a transformative time in the solar industry as we go beyond grid parody. In most cases, we offer our solar customers the ability to lock in their kWh rate for the next 30 years at prices below $0.025 / kWh. With the rapid rate of innovation in the battery storage sector, I’m confident new technologies will emerge that mitigate net-metering laws and allow building owners to more efficiently install power plants on their roof via solar.
  • Plus, our geothermal team continues to push the boundaries of hybrid thermal loop systems in an effort to remove significant bore-field cost in geothermal projects. Our new HQ2 is a living laboratory to drive the innovation necessary to responsibly heat, cool and power the buildings of the future.   

So, “What’s next” for Melink? Changing the world, one healthy building at a time. Sound familiar?

Searching for Melink HVAC Technicians: It’s Recruiting Season!

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If it’s January, then it’s “Recruiting Season” for Melink T&B Field Service Technicians. Each year, our goal is to source, engage, and win the best technicians to join our national network of HVAC technicians.

Melink technician diagnosing HVAC unit

Becoming a Melink Technician

So, what characteristics does it take to become a Melink T&B Field Service Technician?  That answer lies in our Melink Core Competencies:

Extreme Ownership – A Melink HVAC Technician takes personal responsibility for outcomes and perseveres to face resistance or setbacks. A Melink Technician pursues everything with energy and drive.

Subject Matter Expertise – A Melink HVAC Technician is the on-site expert. Every technician excels at his/her professional function, regularly demonstrating and sharing depth of knowledge and skills. Being a quick study is key in success.

Clear & Candid Communication – A Melink HVAC Technician ensures that information is passed on to others who should be kept informed and has the courage to say what needs to be said.

Building Collaborative Relationships – A Melink HVAC Technician develops trusting, respectful, and professional relationships with colleagues and customers over time.

Planning & Problem-Solving – A Melink HVAC Technician takes the steps necessary to deliver high-quality results on time and on budget.

Continuous Improvement – A Melink HVAC Technician constantly seeks ways to improve the internal and external customer experience by delivering better, faster, or less expensive products and services.

When looking to take the next steps in your career, make sure to take the time to truly understand the meaning behind of each of Melink’s Core Competencies. Going through these will not only help you in your job search but help you to be an overall better employee, no matter your future career path.

Are You the Next Melink HVAC Technician?

At Melink, our goal is to provide the best “White Glove” service for our customers.  We want you if you:

  • Can travel 100%
  • Have electrical and controls experience
  • Received HVAC training and education
  • Have a strong work ethic
  • Possess a high level of self-accountability
  • Have strong organizational skills
  • Have high emotional intelligence, a positive attitude, and a service-leadership philosophy

Does it sound like you would be a great fit for our team? Click here to learn more and meet with Melink’s Human Resources Team.

Co-op’s Perspective: My first few weeks…

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As a second-year mechanical engineering student from the University of Cincinnati, and a first-time co-op, I didn’t really know what to expect when it came to my role at Melink. I had never heard of Testing and Balancing (T&B) before, and I had very little experience with HVAC systems. However, as I have gotten through my first few weeks at Melink, I have felt very welcomed and learned so much. After only a few weeks of work, I feel like a new member of a family, and my whole perspective about the HVAC industry has broadened.

Coming to work on the first day, my knowledge of HVAC in general was very limited. I understood the basics like heating and cooling, but there were many things that I just didn’t have a clue about. For example, I didn’t know that a low air pressure inside a building could not only negatively affect the building, but the business inside it as well. I learned a low building pressure can lead to problems such as the suction of unwanted air through passage ways into the building, low quality air, uncomfortable temperatures inside, unwanted debris sucked in through opened doorways, etc. These unwanted, but all too common problems lead to uncomfortable and unhappy customers inside the building; which ultimately leads to a loss of business. Now I understand how important it is for a business to get a T&B.

I also learned about our customer base. I thought we mostly serviced restaurants, but quickly learned that our customers expanded way beyond just the food industry. In addition to the restaurants, we service companies in the healthcare, technology, education, bank, fitness, and vehicular industries. Also, I found out you don’t just need a T&B on old buildings, but new buildings require them too. All new facilities require a Certificate of Occupancy (CO) prior to opening. In order to obtain that, they must have a T&B stating their HVAC is set to the engineer’s specifications. The T&B provides the building owner with the knowledge that their facility was built properly and is operating per design. Thus I learned no matter the industry, everyone needs a T&B!

In just a few short weeks, I have gained so much knowledge and insight into the world of HVAC. When I started here, I was really worried about first impressions, making mistakes, and not fitting in. However, the Melink team quickly made my worries subside. They provided a very welcoming, fun, and family-oriented environment. I have learned so much from the friendly team. They let me to engage in the daily routine of the T&B team and really engulf myself into the business. So far, I have really enjoyed my time at Melink. I can’t wait to see what the future has in store for me here.

To Own Is To Serve

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In 2010, Melink started a friendly competition called the “Good to Great Awards”, inspired by Jim Collins’s book “Good to Great: Why Some Companies Make the Leap… and Others Don’t”.  The goal was to challenge employees to give their best, be innovative and make Melink a great company and sustain our goals year over year.  In typical Melink fashion, we had several employees rise to the challenge and set the tone for the next 10 years.

We knew this was good, but can we make this friendly competition great?  2012 began a new approach and we transitioned to an healthy competition that focused on delivering quality products and services and continuously looking for ways to improve.  Now we were asking for employees to take ownership and responsibility to support our vision, mission and values.  Over the next few years, great ideas were born:

  • Blowing Things Up
  • Insanely Great Service
  • Purpose with Passion
  • Sow to Grow
  • Act Like a Start Up
  • Attitude is Everything

This year’s competition focuses on stewardship by an individual, team, or collective group displaying an example our newly defined core competencies and our values. Everything that we do is built on Integrity, Service Excellence, and Innovation, and this past year we have decided to take it a step further by adding six core competencies that we believe all of Melink employees should portray.

Just as we do every year, we have an abundance of nominations already. Our employees are proud to be able to acknowledge someone else’s hard work and drive that makes Melink a better place, both for our employees and for our customers. A sampling of the nominations we have received this year include:

  • “Not only does he ALWAYS do a fantastic job on all the projects he works on, he looks out for the development of the other technicians”
  • “The tech worked on a site and took the time to explain what he was working on to the onsite personnel. This did not go unnoticed, Melink was sent a glowing thank you email from the GC.”
  • “She has been above and beyond nice to me, even helped me out when my car was in the shop Monday by giving me a ride to and from work.”
  • “He has persevered through probably double the workload than he previously had. Every engineering need from the sales team has been met with timely, quality results.”

In February 2020, we will honor the winners at our annual company meeting.  It will be difficult to select a winner, but we know from this competition Melink will continue to strive for Greatness and continual improvement.