Melink: A Service Company


Author: Craig Davis –

A few weeks ago my team and I had the pleasure of working directly with a customer who is expanding a very large and strategic program within their organization. I could tell the individual responsible for the program was carrying an incredible amount of responsibility to ensure this program’s success.  While we gathered information and learned more, it was apparent that for as much as this program was a challenge to our customer, it was an opportunity for Melink to provide insanely great service. So, instead of assuming our standard approach to business, we tried something different: we leaned-in, volunteered out of the box suggestions, and assumed a collaborative approach. The response from our customer was through the roof!

 

Though we are well known for leadership in sustainability, our best-place-to-work culture, and are now employee owned, Melink Corporation is, at its core, a service company.  In fact, “Service Excellence” is one of our core values along with “Integrity”, and “Innovation”.   It is our job to exude these values; to continue doing so, we need to be incredibly adaptable to meet your needs.  Have you ever heard the following expression about good Customer Service? You’ll know it when you see it. Well, when you work with Melink, I don’t want you to “see” our service; I want you to feel it. I want you to be so impressed by your experience, that you are over the moon, telling everyone you see about us. I expect nothing less than Insanely Great Customer Service… so should you.

 

So, I invite you to provide me with any feedback you might have to offer regarding your experience with us. Feel free to contact me at [email protected].

Authored By: Craig Davis

Craig Davis joined Melink Corporation in 2006 and currently serves as President, overseeing day to day operations of the company. Craig holds a BFA degree from the University of Cincinnati’s College-Conservatory of Music and a Master’s of Science in Organizational Leadership from Mount St. Joseph University. He is a certified Project Management Professional through PMI and a Certified Project Manager through Xavier University. Craig is also currently serving an executive board member of the Greater Cincinnati Green Business Council. He is a lifelong resident of Cincinnati, is an avid runner, and is enjoying life with his wife, 3 kids, and their dog, Norman.