Author: Lindsey Burbee

Be Curious

Posted on by Lindsey Burbee

The older I get and the more people I meet, the more it is confirmed in my mind that curiosity is a highly desirable trait.  Curiosity is a simple recipe for improving intelligence, persevering through hard times, and achieving meaningful goals.  Without curiosity, one is too easily content to settle for the status quo and not grow – personally or professionally.

A couple years ago, an executive friend shared with me that his Fortune 500 company specifically tests for curiosity when recruiting new talent.  The idea is, candidates who demonstrate curiosity are more likely to improve their education, training, and leadership ability.  They never stop reading and asking questions; and become more effective in their line of work as a result.

Of course, being curious is also a great way to build personal friendships and working relationships.  Have you ever met someone who loves to talk about themselves and their weekend, but never turn things around and ask about your kids or whatever?  I would bet they are not on your list of favorite people.  Curious people are naturally more understanding and fun to be with.

Curiosity is getting more attention and research all the time. The most recent issue of Harvard Business Review has made it a feature article as well.  According to HBR, curiosity can improve a firm’s adaptability and performance.

Additionally, this same article posits that curiosity leads to fewer decision-making errors.  A deeper level of analysis and number of options come from asking more questions.  Curiosity also reduces group conflict and leads to more open communication.  And it can mean viewing problems more creatively – with less stress.

Some people assume that asking questions in a meeting shows a lack of understanding, or that they are not as smart as other people in the room.  But the opposite is true.  Asking questions shows you are engaged, that you want to learn, and you care about the end-result.  Don’t be a bump-on-the-log that just attends but does not participate in meetings.  This is a waste of company time.

So be curious!  Every day, with every person, and in every challenge.  Experience the joy of finding new pathways to better relationships and success.  In fact, how can we live our core value of innovation at Melink – without being curious?

Meet Anna Rusconi, Sales Engineer Co-op

Posted on by Lindsey Burbee

Business Unit and Job Title

I am a Sales Engineer Co-op for Test and Balance.

What does your job entail?

My job entails writing proposals for customers, providing technical support, and helping to manage new accounts.  I work to help the Test and Balance sales team in any way I can.  Because I am a co-op, my term started in the beginning of August and I will continuing working until mid-December.  After this, I will go back to school to finish getting my Mechanical Engineering degree.

What did you do before coming to Melink?

I am currently a University of Dayton student.  I completed 3 separate co-op rotations with Crane Pumps & Systems in Piqua, OH before starting my co-op at Melink.

What is your favorite aspect of working at Melink?

The best part of working at Melink is getting to know my co-workers.  I enjoy getting to work with a group of people that are hard-working, and they are always there for me whenever I have a question about anything.

What do you like to do in your time off?

During my time off, I enjoy spending time with my family.  I am one of three girls, and I am very close with my sisters and my parents.  I also enjoy traveling with friends and family.  I also enjoy participating in community service.  I actually just got accepted on a service trip where I will be spending ten days in Belize over Christmas.

Tell us something that might surprise us about you.

I am afraid of the Ocean.  It scares me not knowing what is swimming underneath me.  Even though I am afraid, I still force myself to go in every time.

What are you most proud of?

I am most proud of my family.  My parents raised us into the people my sisters and I are today.  They were great role models when I was growing up in their words and actions.  They were constantly working hard to support our family, and I can see the result of their hard work in my family.

What are your hopes for our industry?

I hope that everyone is able to realize how important sustainability is to the environment, and they are then able to realize what value Melink can add to the world.

 

Melink: A Service Company

Posted on by Lindsey Burbee

A few weeks ago my team and I had the pleasure of working directly with a customer who is expanding a very large and strategic program within their organization. I could tell the individual responsible for the program was carrying an incredible amount of responsibility to ensure this program’s success.  While we gathered information and learned more, it was apparent that for as much as this program was a challenge to our customer, it was an opportunity for Melink to provide insanely great service. So, instead of assuming our standard approach to business, we tried something different: we leaned-in, volunteered out of the box suggestions, and assumed a collaborative approach. The response from our customer was through the roof!

 

Though we are well known for leadership in sustainability, our best-place-to-work culture, and are now employee owned, Melink Corporation is, at its core, a service company.  In fact, “Service Excellence” is one of our core values along with “Integrity”, and “Innovation”.   It is our job to exude these values; to continue doing so, we need to be incredibly adaptable to meet your needs.  Have you ever heard the following expression about good Customer Service? You’ll know it when you see it. Well, when you work with Melink, I don’t want you to “see” our service; I want you to feel it. I want you to be so impressed by your experience, that you are over the moon, telling everyone you see about us. I expect nothing less than Insanely Great Customer Service… so should you.

 

So, I invite you to provide me with any feedback you might have to offer regarding your experience with us. Feel free to contact me at [email protected].

An Outsiders Take on T&B (Co-op Edition)

Posted on by Lindsey Burbee

Well, my tenure at Melink is coming to an end as I prepare to return back to the University of Cincinnati to complete my degree in Mechanical Engineering.  As I look back on the experience, I can say that I have learned an incredible amount about the HVAC industry, and more specifically our roll in the niche market of air test & balancing.

Before my time with Melink, the thought of air balancing never really crossed my mind.  Although I was unaware of this process, the symptoms of unbalanced buildings were always right in front of my eyes.  Such examples include the blast of air coming from opening the door of a building, droplets of water falling from ductwork, uncomfortable humid buildings, or trying the pull open a door that feels like it’s being sucked back in; these all too common symptoms seem to plague buildings and stores across the world.  My time with Melink cleared up my misconceptions relating to such occurrences, as I learned that these are typical symptoms of an unbalanced building.

As I stepped into the role of a sales engineer, I had the chance to learn about these issues and how we solve them.  The simple solution is to provide a test and balance.  While many construction projects typically require a test and balance, conditions still change over time, and in other cases, a proper balance may have never been completed in the first place.  This is where Melink comes into the picture.

My day-to-day work revolved around providing testing & balancing services to customers, whether they were current national account customers, developing customers, general contractors, facility managers, etc.  When looking into balancing projects, my role was to address the scope of work needed and discuss any issues on-site, so we can provide the greatest value during our visit.  This process involves examining mechanical documents, determining the equipment on-site, and estimating how long it will take a technician to perform the job.

Despite that fact that testing & balancing had never crossed my mind until I joined Melink, I can now say that I am a firm believer in the importance of this process for both HVAC equipment and building health.  Even in my absence from the company, I will never be able to walk into a building again without taking a look around at the mechanical systems and thinking to myself, “Hmm, this place could really benefit from a proper test & balance”.

Meet Bryan Evenson, Sr. Development Engineer

Posted on by Lindsey Burbee

Business Unit and Job Title

I am a Senior Development Engineer in the Product Development group.

What does your job entail?

When I started at Melink, my job was highly focused on embedded software development for Intelli-Hood.  In short, planning and designing how the Intelli-Hood system should operate and writing all the code for the system.  I was also directing the contracted hardware engineer to ensure the electrical hardware met the needs of the Intelli-Hood system.

Today my job is similar, except I’m no longer purely dedicated to Intelli-Hood.  Now that we have Evan Risley as an employee, we’re doing our hardware designs in-house instead of hiring a contractor.

What did you do before coming to Melink?

I worked for about nine years as an embedded software engineer for a military contractor in the Cincinnati area.  It was a great opportunity to work on some very interesting projects.  Unfortunately, the company shut down due to an acquisition, which led me to finding an opportunity here at Melink.

What is your favorite aspect of working at Melink?

My favorite aspect is the freedom I have in my job at Melink.  This is especially apparent to me when I compare my work life at Melink to my last job.

What do you like to do in your time off?

For some reason I seem to enjoy hobbies that take a long time and has an unknown outcome.  I do a little home gardening.  I don’t yield much for vegetables from my garden, but I’d say most of the worth is in teaching my kids that vegetables come from the ground and not the supermarket.

I’ve also enjoy homebrewing, which is a fantastic hobby in which you can get as technical as you want to get.  I think I’ve learned more about water chemistry through homebrewing than I did through either my high school or college chemistry classes.

 

 

The Culprit of Corporate Cafeteria Energy Consumption

Posted on by Lindsey Burbee

Corporate cafeterias have taken off over the last decade, and the trend is not slowing. Businesses and building owners have been adding new cafeterias or expanding current ones to help with recruitment of the millennial generation, boost employee retention and satisfaction, and establish a more inviting work environment. While providing a value to employees, cooperate cafeterias are one of the largest operation costs within the building. After all, food service areas account for the highest energy cost per square foot in the commercial building sector.

Cafeteria Energy Consumption Culprit:
THE KITCHEN VENTILATION SYSTEM

The expansion of cafeterias and new cooking techniques create new challenges for kitchen design, code compliance, and added ventilation among other things. A commercial building’s HVAC system accounts for about 29% of energy consumption, and up to 75% of the HVAC energy consumption is contributed to the kitchen hood ventilation system. Kitchen hoods normally run at 100% fan speed from open to close — sometimes even running for 24 hours a day. Even during slow hours of operation, the system is continuously running at 100%. Any time the fan is on, the kitchen hood’s exhaust fans are pulling perfectly good conditioned air out of the building. At the same time, the makeup air unit is trying to respond to this and is heating/cooling the air to redistribute it back into the kitchen. It is a vicious cycle of wasted energy and wasted money.

Solution:
DEMAND CONTROL KITCHEN VENTILATION (DCKV)

DCKV systems utilize optic and/or temperature sensors to actively modulate the exhaust and make up air fans based on the cooking activity within the fume hood. So what does this mean? If your kitchen has downtime and there is no active cooking, the fans will automatically lower their run speed to conserve energy. As cooking starts, fan speed will rev up appropriately until it hits the maximum speed of 100%, if necessary. This allows the highest energy savings, as well as increased comfort and safety for building occupants. DCKV is also easy to implement. It is a low-cost project that is equally effective in new construction or retro-fit during remodels. Savings from installing DCKV can be used to accelerate your payback for the addition of your corporate kitchen, making the cost of the kitchen less.

Interested in seeing how DCKV could benefit your company or commercial building? Contact us for a free energy savings report to see just how much you could save!

The Test and Balance Professional

Posted on by Lindsey Burbee

The HVAC industry is vast; there are many products and services that make up the build of any one system. Test and Balance is a very important niche of the large HVAC industry. Many HVAC companies have offered test and balance services throughout the years, but very few of them have employed technicians dedicated specifically to Testing and Balancing. Enter Steve Melink, circa 1987. Steve knew there was a service gap in the HVAC industry and addressed it. Does it really make sense for an owner to allow an installing contractor to verify the HVAC system they installed is correct? Would it not make more sense if an INDEPENDENT, CERTIFIED and SELF PERFORMING entity verified that the mechanical engineer’s design was met? Of course, it would!

Fast forward 31 years and Melink Test & Balance is still going strong thanks to our dedicated team of technicians. These Balancing Professionals are dedicated to Melink Corporation’s core values of Integrity, Innovation, and Service Excellence.

What is a Test & Balance Technician and What Do They Do??

Our National Network consists of more than 30 professionals across 19 states. Our technician tenure’s range from 15 years to less than a month! 100% of Melink balancers are NEBB trained with more than half of the network being NEBB Certified Technicians. Our technician’s experience prior to Melink varies from HVAC service technicians to general contractors to aircraft systems mechanics. Our team currently services more than 50 major accounts and we are adding more every year. As you can imagine, Melink Technicians have seen nearly every type of commercial HVAC unit utilized by the commercial retail market. There is no typical ‘day in the life’ for our T&B technicians. Between the location, business type, and scope of work, every week is a new adventure!

The lifestyle of our techs is unique, but very rewarding and profitable. All techs are road warriors, traveling across the United States each week to different jobs. Melink covers all travel expenses and supplies each tech with a company vehicle. Not only does this allow the team to see the U.S. on the company dollar, but their personal expenses decrease since most of the week they are being covered by the company. Food, gas, and vehicle expenses add up!!

This position is also very independent and needs a disciplined self-starter. With most projects only needing one tech, most of the travel and work is done alone. Even so, the Melink National Network is a family. Each tech knows that a fellow balancer or office support is only a phone call or an email away if they are ever in a tight spot. Even after hours, our technicians constantly interact with one another to help each other grow and support our customers. This is not just a career or a steady job, this is a lifestyle.

On top of it all, our technicians are also partial owners of the company. Melink Corporation is now an ESOP (Employee Stock Ownership Plan), which gives all Melink employees even more incentive to push the envelope with innovation and succeed as a business. Thanks to our National Network Technician team, Melink Corporation has been listed as a Best Place to Work for 3 consecutive years. Melink Corporation encourages input and recommendations for improving the business and improving the lives of the technicians. Melink works hard to address everything to better the position and the experience, for our employees. Striving for the best possible work/life balance is something very important to Melink Corporation.

One can find challenges in any profession they choose. But Melink’s National Network chooses to be challenged on a daily basis and to thrive in it! Their dedication and their commitment to service excellence is the backbone of Melink T&B!

Click here to learn more about Melink T&B.

Meet Adam Householder, Intelli-Hood Sales Engineer

Posted on by Lindsey Burbee

Business Unit and Job Title

Sales Engineer with Intelli-Hood

What does your job entail?

I am part of a Melink’s Sales Engineering Team. I work to develop Intelli-Hood’s western market presence within New Construction specifications as well as, manage retro-fit opportunities across corporate dining facilities, restaurants, and amusement venues.

What is your personal philosophy?

“If you always do what you’ve always done, you’ll always be where you’ve always been.”

What did you do before coming to Melink?

I was a Chemical Sales Engineer for wastewater, boilers, and cooling towers working to improve operations and reduce cost through chemical solutions. I focused on wastewater minimization and reuse, energy efficiency, and regulatory compliance.

What is your favorite aspect of working at Melink?

Melink has a very open, inviting, and transparent culture. Everyone at Melink is working to better the company in their own way and grow as an owner.

What do you like to do in your time off?

I love going to the pool and watching sports. I’m very excited about a MLS team coming to Cincinnati and the 2018 World Cup.

Tell us something that might surprise us about you.

I am related to Abraham Lincoln.

What are you most proud of?

My education and my family.

What are your hopes for our industry?

I hope Melink can set the standard for demand control kitchen ventilation code across the world.

Motto or personal mantra?

Yesterday’s success is today’s expectation.

Do you collect anything?

Soccer Jerseys.

We Just Became An ESOP….But What Does That Mean?

Posted on by Lindsey Burbee

We want you to join our team. Not only is it a special place to work, Melink became an Employee Stock Ownership Plan (ESOP) in 2018 and here’s what that means to you as an employee of Melink.

Melink is unique. An ESOP is a rare and valuable benefit. Melink offers this unusual opportunity for employee wealth building.

Another unique feature at Melink is that it is provided to employees with no out-of-pocket cost.  And is a qualified defined contribution retirement plan that is invested primarily in the common stock of the sponsoring company. Unlike a 401k plan, which requires an employee to contribute his or her own money, there’s no cost to employees.

Melink’s ESOP directly correlates to our company culture.  We act like a start up every day and our ESOP helps us to further build our ownership culture that rewards people both monetarily and intrinsically.  Employees are part of something bigger at Melink, because everyone is working to build his or her (and everyone else’s) successful future.  Increased company performance typically leads to a higher share price and therefore a higher balance in employee ESOP accounts. Simply put, when the company does better so will our employees. The ESOP plan provides a return on their sweat equity.

At Melink, we value our employees’ ideas, opinions and inputs to successfully serve our customers and growing the business.  Melink is building and sustaining an environment that fosters an ownership culture.

Committed to You: A Customer-Centered Focus

Posted on by Lindsey Burbee

Customer Service Excellence is not only our responsibility, it is the cornerstone of our values at Melink. Since 1987, we have made a conscious effort to make the customer our sole focus each and every day, working to create the absolute best customer experience possible.

This year, in an effort to provide a greater experience for our Test & Balance customers, we restructured our internal account teams. Our decision to revamp our customer service team’s layout was in response to our ever-growing business, and the continually changing nature of what it means to provide a first-class experience. We choose not to be complacent, but rather question daily whether we are utilizing the most efficient customer service tactics in executing our goals and serving customer’s needs.

The new teams are made up of a dynamic group of skillsets to ensure a well-rounded support system, with the customer as the center focus. There is an Account Manager that acts as the point-person in daily communications; an Account Coordinator or Specialist who works directly with customer site contacts to effectively and efficiently schedule our National Network; and an Account Engineer offering specialized technical support for their team’s customers.

We even restructured our office space and customized our email system to provide a more cohesive and resourceful team environment. By rearranging our internal office space, our team members can better communicate proactively and at the speed of business. By providing account-specific email addresses, our customers have the comfort of knowing they are communicating directly with a dedicated team focused on their needs. By scheduling our National Network more effectively, we increase productivity and meet our customer’s needs in a timely and efficient manner.

To most, our Test & Balance division is known for providing first-class HVAC services. We go beyond what others in the industry do. We offer more than just a balance – a hands-on support system providing a full customer service experience from order to invoice!