Meet Amy Willenborg, Customer Service Manager


Author: Allison Sternad –

Prior to her time at Melink, Amy worked in retail for 20 years with a career that ranged from HR management to merchandising and retail management. Amy joined the Melink family in November of 2011 as an HR recruiter where she helped build the team for 4 years before becoming the Customer Service Manager in 2015. Her extensive experience in retail has helped the Test and Balance division define tailored solutions to fit the customer’s needs.

Business Unit and Job Title: Test and Balance, Customer Service Manager

What does your job entail?

Managing the team of Account Managers who handle all of the Test and Balance divisions national accounts, and matching and scheduling the technicians on their jobs every week.

What is your favorite aspect of working at Melink?

There are a few favorites but first I would say the overall company culture and family atmosphere. I also love working for a company that is making a difference, it is fulfilling and makes me feel like I am a part of something so much bigger than myself. It is pretty amazing to be able to give input and help the organization grow by building new processes and watching my ideas come to life.

What do you like to do in your time off?

I love to spend time with my kids and my grandson as much as I can. I also like to stay active with lots of different activities, especially when they are outdoors.

What are you most proud of?

My kids. I am proud of the strong young ladies they are becoming.

What are your hopes for our industry?

That clean and renewable energy becomes more mainstream and our country embraces the changes. I hope that solar and geothermal are a normal part of every day life instead of an exception.

What is your personal mantra?

Your life begins at the end of your comfort zone.

Authored By: Allison Sternad

Allison Sternad is the marketing manager at Melink Corporation. Allison manages all Melink's content and connects readers with key subject matter experts to deliver helpful, education on geothermal HVAC, kitchen hood ventilation controls, and HVAC testing and balancing. She can be reached at [email protected]