Tag: kitchen hood ventilation

Intelli-Hood Cleaning

Posted on by Lindsey Burbee

To maintain your kitchen’s system, regular Intelli-Hood cleaning is important. If general cleaning is not performed, the Intelli-Hood® system’s optic sensors can trigger a fault and will operate the fans at 100%, thus eliminating any opportunity for energy savings. Below we will cover tips to clean the temperature sensors, optic sensors, hood exterior, and touchpad.

Most system damage is related to improper cleaning. Before any cleaning procedure, it is important to consult your system’s reference guide. The general optic and temperature sensor guidelines below apply to all systems (IH1, IH2, IH3).

Cleaning the Optic Sensors

The most common Intelli-Hood cleaning issue is owners not taking proper precautions to protect the optic sensors. Each set of optics has an emitter and a receiver; these pieces have a resilience coating to protect them from general moisture. For Intelli-Hood to function properly, site staff needs to keep the optics clear of obstructions and clean the optic sensors periodically with non-abrasive, non-corrosive cleaning products. We recommend only using a mild cleaning detergent, such as Dawn dishsoap.

Cleaning Intelli-Hood optic sensors and emitters
Intelli-Hood Optic Sensor Box

How often should I clean? The time between cleanings is largely dependent on the volume of grease being exhausted. Optic sensors in kitchens with lots of grease-cooking may need to be cleaned several times a month. On the other hand, some kitchens may have sensors that can go several months between cleanings.  If sensors get too much build-up on the lenses, an optic fault will occur. The fans will run at full speed until the sensors are cleaned and reset.

How should I clean the optic sensors? Press the push-button latches on the sides of the optic box to remove the cover. Then wipe the lens of the optic circuit board with a soft, damp cloth. Replace the cover of the optic box ensuring that the green cable connecting the cover to the optic bracket is not in front of the lens.

Cleaning the Intelli-Hood optic sensors
Remove the optic box cover to clean the internal components.

Is hood cleaning safe? When performing a general cleaning of the kitchen hood, hood cleaners must be careful to keep the Intelli-Hood components dry. The optic sensors are water-resistant but not waterproof. The optic box should be sealed with thick tape and plastic wrap before using high pressure water, steam, or other cleaning chemicals in the hood. Hood cleaners should not soak any parts of the system. Harsh cleaning chemicals can lead to scratching of the optic lens. Care should be taken around the fire suppression device (ANSUL pipes) when cleaning; sometimes when cleaning, these can shift the placement of the optic sensors.

Cleaning the Temperature Sensors

Temperature sensors are encased by a round cylinder to help prevent contaminant buildup on the sensor itself. They rarely need to be cleaned.

Intelli-Hood cleaning temperature sensors
An Intelli-Hood temperature sensor

However, if extremely large amounts of grease or other contamination build up on the sensor, the probes should be brushed or wiped clean with a soft cloth. Do not wipe down the temperature sensors with force; it is not necessary for them to be absolutely spotless.

Pressure cleaning is not recommended. If water soaks the temperature sensors, the water will work its way back through the threads, reaching the center of the Intelli-Hood processor.

Cleaning Intelli-Hood’s Electrical Components

Touchpad: The touchpad may be wiped clean, but it should not be soaked with excessive water. If the face is damaged, special care must be taken to prevent water from getting through the label to the electronic components behind the face. 

Cleaning Intelli-Hood touchpad with soft cloth
Clean Intelli-Hood’s touchpad with a soft cloth.

If holes start to wear in the touchpad’s keypad, contact Melink for replacement parts. You may need to replace the labels or the entire touchpad, depending on the damage. If you do not fix the holes, the internal parts may get wet, eventually leading to system failure and kitchen downtime.

If a touchpad is replaced, caulk should be used to seal the backside. This sealant will help protect the touchpad from kitchen cleaners that are sprayed in its vicinity.

Hood Light Fixtures: The hood light fixtures must be kept dry, too. If water gets inside a light fixture, it could create a short on the circuit and damage the Intelli-Hood processor, which powers the lights.

End Cabinet: If an end cabinet is present, take care to avoid getting components on the inside wet. Generally, these cabinets are completely open from the top. 

Cleaning the Hood-Top Equipment

On top of the hood, you may find a number of Intelli-Hood components including the air purge unit, hood controllers, temperature probes, and control cables.  These components must remain dry.

If a hood cleaner or anyone else needs to be on top of the hood for any reason, they must be careful to avoid stepping on these components in order to keep them dry.

Access Intelli-Hood reference materials, FAQs, and how-to videos. For advanced troubleshooting, contact Melink Technical Support (available 24 hours a day, 7 days a week) via web request or by calling 877-477-4190.

The Melink Umbrella

Posted on by Lindsey Burbee

Are you an existing customer or follower of Melink?  I’m guessing the answer is “yes” if you’re reading this, so what all falls under the “Melink Umbrella”? In the Cincinnati, OH region, we’re best known for our super-green energy efficient HQ building. Those things help to show who we are as a company; however it isn’t always clear in what we do as a business to support this mission of changing the world one building at time. 

To help illustrate the offerings at Melink, pretend you own a hotel, restaurant or operate an entity involving a commercial kitchen facility.  Prior to leaving for work, you utilize your smartphone to check your building’s health for your employees and customers by swiping open your PositiV app. You check the latest building health makers for indoor CO2, temperature, humidity and building pressure.  The building pressure has been trending negatively for a week and notify your Melink Test, Adjust, & Balance account manager.  Next, you request an investigative visit to determine the root cause and next steps for corrective measures.  Upon arrival, a field-technician identifies the outside air damper on your RTU has been locked shut.  An insufficient amount of fresh outside air is being supplied to your building. 

This negative air pressure situation would have been substantially worse; however you have Intelli-Hood. A demand control kitchen ventilation system that adjusts exhaust fan speeds to cooking demands.  Your Intelli-Hood control system automatically turns on in case the prep crew starts cooking without the fans. It also preemptively warns your team if there’s an issue with the exhaust fan to mitigate risk from fire.

Knowing your building is back to optimal conditions you head to the back office. You start to review your utility bill statements and prepare payments.  You’re shocked at the 40% electrical bill decline. Then you remember the newly installed and commissioned HVAC rooftop unit.

Welcome to the Melink Umbrella.  Not all customers can benefit from the full suite of offerings, but these services make us a stronger partner for our customers. They invest in business growth in a responsible, sustainable manner, help us change the world, one building at a time. 

“We’ve Done Benchmarking. We’ve Done Lighting. What’s Next?!” Kitchen Ventilation.

Posted on by Lindsey Burbee

The Benefits of DCKV

Kitchen ventilation, both exhaust and make up air, represent a significant opportunity for kWh and kBTU reductions in your facility. Demand Control Kitchen Ventilation, (DCKV) uses temperature and optic sensors to vary exhaust speed and make up air fans.  This is in response to precise cooking intensity underneath all kitchen hoods. With fans only running as needed, savings are gained on fan energy (controls produce 40-60% average fan speed versus 100% without controls). In addition, there are heating and cooling savings gained as a result of kitchens not evacuating all air that was just conditioned.

These controls can be installed in new construction projects. They’re usually specified by engineering firms in the design phase of your project, and should qualify for one LEED point. In addition, DCKV is a path to compliance for commercial buildings’ energy codes for states that have adopted ASHRAE 90.1 2010 and greater. You can see what your state’s requirements are here.

Retrofitting

Retrofitting the temperature and optic controls within existing kitchen exhaust hoods is equally effective at generating energy savings. It’s important to confirm that the controls are UL 710 and 2017 listed. This permits them to be installed in any manufacturer’s hood in any cooking application. There are many utility rebate incentive programs available for the installation of DCKV as well.

Kitchen Ventilation in Action

The financial impact for hospitals’ operating costs is significant when kitchen exhaust and makeup air fans no longer run at full speed 24/7.  A study by the EPA demonstrated that each dollar saved by a non-profit hospital, is the same as generating $20 in new revenues. Incidentally that same dollar saved in a for-profit facility is like increasing EPS by one penny.

Melink recently completed a Mid-West hospital project that produced $20,000 (per year) in combined savings. The savings included electrical, heating and cooling costs. Using EPA study metrics, this equivalates to $400,000 in new revenue for this facility.  Taking rebate incentives for our technology, the hospital’s ROI was less than one year.

The Purpose of DCKV

The goal of any DCKV project is to install controls that maximize the energy savings within the kitchen. In addition, DCKV will assist compliance with building energy codes, attain LEED points and make kitchens quieter and more comfortable. This article goes into greater detail and dives deeper into how these controls pay back initial investment. The articles recently appeared in the American Society for Healthcare Engineering publication, Inside ASHE.

Find the Inside ASHE article on kitchen ventilation here.

Noise! Noise! Noise! Reduce The Noise!

Posted on by Lindsey Burbee

The Holidays are upon us, with all the excitement and the parties. As the Grinch says, “And Then! Oh, the noise! Noise! Noise! Noise! There’s one thing I hate! All the NOISE! NOISE! NOISE! NOISE!”

Now, I am no Grinch about the holidays, but prior to my tenure here at Melink I worked for nearly 10 years as an Environmental Health and Safety Manager within a large chemical facility, and there were various work areas which exceeded noise thresholds requiring hearing protection. It was LOUD. This is where I became cognoscente of NIOSH (National Institute for Occupational Safety and Health) standards for hearing conservation,

NIOSH states continued exposure to noise above 85 dBA (adjusted decibels) over time will cause hearing loss. The volume (dBA) and the length of exposure to the sound will tell you how harmful the noise is. In general, the louder the noise, the less time required before hearing loss will occur. According to the NIOSH, the maximum exposure time at 85 dBA is eight hours.

Although we may not be able to control the noise of the holiday party or the loud toys the children will receive on Christmas day, perhaps within the working environments of commercial kitchens we can make drastic improvements and reduce the overall noise level.

Studies have been conducted over the years and dependent on many variables such as the size of the kitchen spaces, the duration of peak activity, and other various factors the overall noise level at times approach or exceed the 85dBA level, sources show a typical restaurant operates at 80 dB, although this value does not trigger hearing protection, some restaurants are known to reach 110 dB at times which is the noise level of a jackhammer! Think of the last time you were at your favorite restaurant and seated near the kitchen entrance versus the opposite side of the room.

Demand control kitchen ventilation can help not just provide energy savings but also reduce the noise levels drastically, especially over an 8-hour timeframe for employees in the kitchen spaces. When researching kitchen exhaust fans one will find that the noise levels are reported as a “sone” which depending on the static pressure of the design the noise levels can vary. A sone is a unit of loudness, how loud a sound is perceived. Doubling the perceived loudness doubles the sone value. Within fan specs of kitchen exhaust fans manufacturers indicate the “Sones” level for example a 5hp kitchen exhaust fan has a sone level ranging from 16.5 to 26 sones dependent on duct design. Per the decibel level and sones conversion chart this is equivalent to around 68.3 to 74.9 dB!

Now considering utilizing a temperature and optic based demand control kitchen ventilation, such as Intelli-Hood, can reduce fan speeds by 30-45% average fan speed over a 24hr period consider the reduction of noise exposure this provides. It is not uncommon for customers post installation of a Melink Intelli-Hood system to recognize significant noise reduction, many times commenting that during food prep hours, although the fans are “turned on” they operate at a minimum speed and it sounds like they are not even operating!

Perhaps you are in a position of influence of the decision to retrofit Demand Control Kitchen Ventilation, or perhaps evaluating and analyzing the opportunity for a client. Remember that there is more savings than simply energy that can be considered when evaluating demand control kitchen ventilation.

Customer Experience – The Key Differentiator

Posted on by Lindsey Burbee

Good is no longer good enough! It seems it was only yesterday that every business claimed the key to winning customers was the quality of product or service they deliver. Here at Melink, we’re changing the game to focus on the customer experience! According to a Walker study, by the year 2020, customer experience will overtake price and product as the key brand differentiator. So, what is customer experience you ask? Customer experience is your customers’ perception of how the company treats them. These perceptions affect their behaviors and build memories and feelings, and may drive their loyalty. In other words, if they like you and continue to like you, they are going to do business with you and recommend you to the others. With customer experience being the new battlefield, companies are changing their approach, offerings, and business practices. Sales teams are working harder to learn their customers and their customer’s business, so they can create the “wow”. Hotel managers, restaurant chains, and even doctors’ offices are focused on creating an experience that knocks their customers socks off, instead of just standard practices.

These days, social media gives the consumer a lot of power and impact. There’s an instant feedback loop and the cluster of data starts to create the company’s reputation. For example, if you get on Amazon to buy a new bike for your son, you’re likely going to check the performance stars and the customer reviews. Any of those reviews can be the difference between you purchasing that bike and moving on to a different bike. If you’re looking for a surgeon and every website has them at 3 out of 5 stars, you’re likely going to move on to the next guy. He may be the best surgeon in the land, but his rude receptionist and office staff have poor bedside manner and make people miserable when they go in to see him. If you go to a fast-food burger joint, how likely is it that you’re going to write a positive Yelp review if you pull up to the drive thru, order your food, pay the correct amount, get the correct change and correct order, and you leave in a timely manner? Probably never! They didn’t go above and beyond and create the “wow”! If you want to improve the customer experience, there must be a “wow”! Recently I went through a drive thru myself and was caught off guard with my experience. When I pulled up it was raining. Normally I would get soaked reaching out to hand over the money. This time the cashier stuck an umbrella out the window, so I wouldn’t get drenched. Super small, super easy, but I was impressed! I’ve never seen it before in my time on this earth and he was focused on my experience! I did write a review and I tipped a drive-thru cashier for the first time!

Millennials are changing the game and companies need to embrace it. Sure, the entitlement is out of control, but the business practice changes are not all bad. If you’re focusing only on your product or service and not how your customer feels about the entire experience, you’re in trouble! Some of the large hotel companies are incentivizing their General Managers on customer experience and guest loyalty. The baby-boomers want to talk, interact, have face-to-face experiences with nice people. The millennials want to check-in swiftly to the hotel with no hiccups and have issues resolved quickly. Management needs to address all their consumer personas in a unique way to setup the individual customer experiences for success.

What happens if you fail to provide a positive customer experience? According to a recent study, 67% of customers mention bad experiences as a reason for churn and only 1 in 26 unhappy customers complain. That means companies not focused on the customer experience will lose customers well after it’s too late! Most of this is the result of what I refer to as “sales autopilot”. When you’re there trying to make it look like your product is perfect for them, without the data, you end up losing trust with them. Trust, brand and customer experience are all built on honesty. And honesty is knowing when your product won’t be a perfect fit for everyone. Therefore it’s so important to stop selling and start solving!

Since most companies will be expected to compete mainly on customer experience, organizations like Melink that focus on customer experience will stand out from the noise and win loyal customers over. One thing is for sure, if you want your customer to have an excellent customer experience and create a “wow” you must know your customers better than ever before! Here at Melink, my team and I are completing customer profiles and personas to improve individual experiences. Once you know your customers well enough, you can use that knowledge to personalize every interaction. Customers these days have more power and choice than ever before. Thus, we are responsible for understanding and acknowledging their needs. When people ask what we do, it shouldn’t be Test & Balance, Demand-Controlled Kitchen Ventilation (DCKV), Solar, or Geothermal, it should be creating the best customer experience in renewable and energy reduction markets for our customers!