Becoming an Intelli-Hood Sales Engineer (During a Pandemic)

Sales Engineer. These are two words that most of us have a clear understanding of their respective meanings. But what about when they are put together? Well, I ‘m not sure what to expect either, but it sounded like a challenge, and I like those. I’m new to the Demand Control Kitchen Ventilation (DCKV) industry but well-versed in technology and mechanics due to my background. So, when I took the role of a Melink Intelli-Hood Sales Engineer, I felt well prepared.

Then, enter COVID-19.

Onboarding plan? Derailed. Customer visits? Cancelled. Installations with field service techs? Not attending. How was I supposed to embrace my role and be a valuable addition to the team?

 

 

What Next?

That’s where my Melink family stepped in. To continue with business “as normal,” we, like other companies, took advantage of virtual meetings, trainings, lunch-and-learns, and other digital tools. These tools were not thought about or utilized even just 10 years ago! As the pandemic unfolded, our work progressed, thanks to these digital tools. I immediately saw the value in my new role and Melink’s value to their customers.

For instance, indoor air quality became a topic of daily conversation. Essential facilities, like grocery stores and hospitals, were now on the front lines. I helped get Intelli-Hood® kitchen ventilation controls into these areas and ensured first responders had healthy air.

You see, Intelli-Hood learns to optimize your kitchen ventilation by using temperature probes paired with infrared optical sensors. The optics pick up on airborne contaminants in the form of smoke and then trigger the variable frequency drives. The exhaust fan’s variable frequency drive (VFD) adjust to the appropriate speed to ensure adequate evacuation of the effluent. Smoke being present does not have to mean that heat is, which is one more way that a Melink Intelli-Hood control system ensures continuous capture of all effluent. As if that was not beneficial enough, the system is also ensuring that more of the pre-conditioned air is staying in the occupied spaces instead of being wastefully exhausted from the kitchen due to continuous discharge ventilation.

 

 

Looking to the Future: Customized Solutions

Pre-COVID-19 and now, I spend each day as a Sales Engineer building customized quotes for our customers’ unique needs. As requests for new construction sites roll in, I work with my Business Development Manager to go through the plans for each site, reviewing the kitchen designs and ventilation requirements, as well as requirements that have been called out by general contractors and food service consultants. Every job requires different exhaust hood types; fan types and horsepower; and temperature monitoring preferences, as well as the possibility of tying the system into a building’s BACnet. All of these items and more are taken into consideration when preparing an accurate, customized quote for our customers.

Thus, these last few months of working in Virtual Corporate America have helped me realize just how adaptable our team at Melink — and our Intelli-Hood controls — really are. COVID-19 or not, these control systems are improving the health and wellness of employees and customers in thousands of locations worldwide, all while being the most energy efficient DCKV system on the market. And the umbrella of Melink solutions extends to other areas, too. When you pair an Intelli-Hood control system with solar panels, a PositiV® unit to monitor building health, and a high-quality Test and Balance plan, you really cannot ask for a more efficient and energy-saving space.

I may only be finishing my first quarter here at Melink as a Sales Engineer, but already I have felt the satisfaction of knowing that what I am doing is making a difference.  We really are making the world a better, greener place, one building at a time.

Intelli-Hood system

Coronavirus & Indoor Air Quality

Now, maybe more than ever, many businesses are concerned about indoor air quality (IAQ) to protect employees and customers from coronavirus. With the current spread of COVID-19 across the globe, it is important that we are all taking the necessary steps to reduce the spread of the virus. As part of this, it is important to recognize how your HVAC system can impact your IAQ during long hours of social distancing, as well as steps that can be taken to limit the spread of the virus in buildings.

In a normal year, the typical American spends 90% of his or her time indoors. With current guidelines about social distancing, this number is expected to increase over the next few months. Prior to recent events, the American Medical Association stated they believe 50% of illnesses are caused, or aggravated, by polluted indoor air. Furthermore, per the EPA, indoor air contains two to five times more pollutants than typical outside air.

 

 

 

So what does this mean for the COVID-19 crisis? Now that we have learned the novel coronavirus can be spread via airborne transmission when in close contact, there is the possibility that the HVAC system could cross-contaminate. That means air from an infected person could recirculate through a facility’s HVAC system and infect another individual. An example of this is how cruise ships experienced severe outbreaks. All cabins share an HVAC system, which is working as a mode of transmission from one individual to another.

While this risk of shared indoor air cannot be completely eliminated,
there are a few items that can be addressed to reduce the potential for
transmission through the HVAC system including:

 

  • Enhanced Ventilation & Ventilation
    Effectiveness
  • Source Separation
  • Air Filtration
  • Operable Windows

First and foremost, facilities should ensure their HVAC
equipment is bringing in the correct amount of outside air required by the
engineered designed plans, as well as managing the pollution and exhaust from
your building properly. To further mitigate this risk, one should attempt to
increase the percentage of outside air being brought into a facility to a
higher percentage than minimally specified. In doing this, the equipment will
reduce the amount of air being recirculated through a building. This will not
only reduce “shared air,” but will also decrease levels of CO2 and other indoor
air pollutants that can create an uncomfortable, or unhealthy, facility.

For a residential facility, where air source isn’t as easily controlled, it can also be helpful to open windows to bring in fresh air to any given room. In addition, it is worth verifying that any fresh air being brought in is being evenly distributed. If it isn’t, certain rooms may have less air turnover, meaning that the air isn’t circulating in and out of the facility properly.

The next few months may be difficult with longer hours than normal spent indoors. It is important that we are all taking steps to minimize the spread of coronavirus and other airborne illnesses both now and in the future. Melink offers products and services specifically designed to track, trend, and improve indoor air quality. Click to learn more about our HVAC test and balance services or PositiV® building health monitor, or contact us today. Our techs are the certified pros in indoor air quality — let us help you mitigate your risk while protecting employee and customer wellness.

 

Coronavirus
Source: Centers for Disease Control and Prevention

A Balancing Act: Air Balance is an important part of HVAC maintenance

When it comes to HVAC, no news is good news for restaurant facility managers. When you start hearing chatter about the building being hot and humid, drafty, smoky or uncomfortable, you know a problem has already taken root. It’s like a piano being out of tune. In addition to unhappy customers and employees, comfort issues are indicators of energy inefficiency within a system and air balance issues. So, what can facility managers do to prevent comfort and energy threats?

Identifying Common Problems

“Facility managers need to be trained on air balance and push it to their service contractors,” recommends Jeff Dover, resource manager at RFMA.

A good place to start is to gain a foundational understanding of building pressure and common HVAC deficiencies along with following seven easy steps to bring your restaurant back into tune. Most importantly, learn how to look for negative building pressure. Remember, the goal is to stay slightly positive in building pressure.

There are three methods to identify negative building pressure. The first and most reactive method is to monitor signals that your building is negative. These signs are hot/cold spots, entry doors that are hard to open, poor smoke capture, humidity, condensation dripping from diffusers and drafts.

Second, you can measure the building pressure yourself or with the help of your service contractor by using a pressure reading tool such as an anemometer to get a ballpark pressure reading. The third and most accurate method is to hire an air balance firm to check the facility’s building balance once a year. If comfort-related issues or a negative building pressure reading are observed, then an air balance needs to be scheduled.

Investigating the Cause

What causes a building to become negative or unbalanced? The usual offenders are equipment deficiencies, improper preventative maintenance programs, and adjustment errors such as kitchen staff fiddling with thermostats or service contractors opening or closing dampers.

 Here are 10 example deficiencies you or your service contractors should be on the lookout for:

  1. Exhaust fans in poor condition
  1. Supply air leaking above ceiling
  1. OA dampers improperly installed
  1. Exhaust fans not sealed to curb or hinged correctly
  1. Dirty compartment/coil in the RTU
  1. Tops of diffuser not insulated
  1. Filters improperly sized for hoods
  1. MUA not operating properly
  1. Dirty indoor/outdoor filters
  1. Worn/broken belts

Achieving Air Balance in HVAC

Once you’re ready to bring a facility back into tune, there are seven easy steps to complete. These steps may be completed by the facility manager alone, but are more likely in partnership with a service contractor. To get started, pull out the facility’s previous balance report to use as a base line for data.

One Principal Engineer at a hamburger fast food chain overseeing thousands of locations explains how her team uses the air balance report to get started with troubleshooting comfort issues.

“The reports really are my first line of defense when someone says ‘Hey, my store is cold/hot/humid,’ she points out. “The first thing I do is pull out the TAB report and see what it says. I look at the punch list and ask was anything wrong? Not fixed? It helps when I have to remotely assess or diagnose problems.”

7 Steps to HVAC Balance

Whether the previous air balance report has been reviewed or not, proceed to the following steps:

  1. Ask the onsite restaurant managers what the complaints are from employees and customers.
  1. Turn on all HVAC equipment.
    • Verify thermostats are set to “FAN ON”
  1. Check building pressure with the flame test in different areas around the restaurant (Figure 3)
  1. Observe smoke capture
    • Is the hood in the correct overhang position?
    • Are there drafts along the cook line?
  1. Check for common comfort issues (hot/cold spots, entry doors that are hard to open, poor smoke capture, humidity, condensation dripping from diffusers and drafts).
  1. Inspect the equipment.
    • Are the filters clean?
    • Are the belts in good condition?
    • Are the exhaust fan wheels clean?
  1. Determine an intervention plan.
    • If some preventative maintenance actions and/or repairs need to happen, start with the service contractor.
    • If equipment is inoperable, have it repaired or replaced.
    1. If the preventative maintenance actions are in order and the problems persist, call in a certified air balance company that has experience with restaurants like yours.
Facility managers need to trust that their service contractors will notify them of airflow-related issues. Those technicians are out on the roofs and looking at the HVAC system components more than anyone else. If the restaurant has negative pressure or other out-of-tune symptoms, the service contractor needs to inform the facility manager right away. After all, you want your customers and employees to continue singing your praises. 
Air Balance in HVAC

Air Balance Basics for Existing Facilities

We understand the concept of the “band-aid approach” whereby you find a quick cover-up to a problem without actually investigating the root of the it.  This concept applies frequently to Facility Managers or Building Owners wrestling with HVAC emergencies being caused by negative building pressure. They tackle issues such as condensation, hot/cold spots, humidity, odor, and difficult to open doors with “band-aids”. These “band-aids” are in the form of increased air conditioning, dehumidifiers, wet floor caution signs, door mechanisms, air fresheners, apologizing to patrons, comping customers’ bills, and so on.  This is understandable when you’re managing 80+ facilities, all with problems that stretch far beyond just HVAC.  However, it comes with a cost of spending a lot of time, money, energy, and reputation just to have the issues continuing to come back.  While balanced airflow is not a tangible product, the consequences of an unbalanced building are very perceptible.

Facility Managers are ready to de-mystify their HVAC issues by understanding the root causes.  Use the air balance basics below to recognize when an issue is airflow related.

What does it mean to have a balanced airflow?

Think of financial statements with income listed in one column and expenses in the other.  Much like a budget, you want incoming cash coming to be equal to or greater than cash going out. You typically want the air going into a building to be slightly greater than the air going out.  Similarly, think of a balanced scale.  In the graphic below, air is being drawn out of the building by exhaust fans at a rate of 4000 CFM (cubic feet per minute). This is to remove heat and smoke from kitchen cooking appliances and foul air from the restrooms. Air is also being introduced into the building through an outside air fan, at a rate of 4500 CFM. This is to provide fresh breathing air for the occupants and to replace the exhausted air.  The result is a slightly positive building pressure of 500 CFM (4500 – 4000 = 500), which signifies a balanced airflow.  Conversely, if air coming into the building is slightly less than the air leaving the building, then you have a negative building pressure, which is the frequent culprit of many HVAC problems.

Which brings us to a crucial pairing to the air balance concept.  That is if balanced airflow is peanut butter, then a performance test is the jelly.

What is an air test & balance service?
 

Air balance testing is the process of measuring HVAC airflow performance.  Once tested, the systems are then adjusted, or balanced, so the air brought into a building is slightly greater than the air being pulled out of the building.  The benefit for testing and balancing being a combined service is explained by Rob Falke, President of the National Comfort Institute, “This [positive] pressure condition can be designed, but to be sure it actually happens requires air diagnostic testing.  However, it’s hard to say how great the positive pressure reading in the building will be. It depends on how tight (or leaky) the envelope of the building is, and what other pressure generating forces exist, including the wind, appliances, exhaust fans, and the stack effect of the building.”  The result is a comfortable, healthy indoor environment with an HVAC system that is optimized to perform efficiently.

 Sources:

  • Digital image. Air Concepts LLC. N.p., n.d. Web.  Nov 25, 2015.
  • Falke, Rob. “How to Measure Building Pressures.” Contracting Business, 1 May 2006. Web. 25 Nov. 2015.

3 Steps to Troubleshooting Your Facility’s HVAC With Onsite Staff

HVAC Troubleshooting

Have you identified that your facility is experiencing a potential air balance problem?  You might be experiencing hard to open doors, uncomfortable temperatures, poor smoke capture, odors, drafty areas, or any combination of the other common sick building symptoms.  The inevitable question now is, “Who can resolve this best?” Bringing in your facility’s mechanical contractor may be your first instinct but troubleshooting with your onsite managers is actually the best place to start. Work through the following questions with your facility’s day-to-day manager:  

1.  Is the equipment running?

As basic as this may come across, it is absolutely crucial to check if all HVAC equipment is operating. Check grilles to see if air is being blown out or sucked in. Check roof equipment, can you hear the fans from the RTU, MUA, or EF units spinning? Have the manager record and communicate findings.

2. Check the Thermostats

Navigate to the wall mounted thermostats and ensure they have the proper set points. Often, a thermostat is installed and connected to the system and then left alone. When this occurs the thermostat is left at factory settings which is often set at a random temperature. Your staff can follow the directions on this thermostat to program it for the desired temperatures.  As well, check the thermostats for “Fan ON.”

Thermostat

3.  Check the Circuit Breakers

Check indoor and outdoor circuit breakers. Observe tripped or “Off” breakers. DO NOT flip the breaker on. If tripped or left off, there’s likely a reason for it and you don’t want to risk frying the electrical systems. We recommend calling an electrician for this type of deficiency.

 

Armed with your findings from these simple tests, you can save some money with a Do-It-Yourself fix.  It’s possible that the journey back to a healthy building ends here.  But if the problem persists, it’s time for the level of technical know-how. Call the mechanical contractor. With your observations to these preliminary steps above, you can approach your mechanical contractor with information that will help them to better understand your situation and get you closer to achieving a healthy building.